Our Guarantees
Our price guarantee
We’re confident we offer the very best value satellite broadband available. If you can get connected to an equivalent service anywhere else for less each month, we’ll beat it, that is our guarantee!
We will beat any equivalent monthly charge for a satellite broadband package. Excluding promotional or introductory prices, and the cost of satellite equipment. Price match is at our sole discretion.
14 day Money back Guarantee
With our guarantee 14 day money back, you have the reassurance that if our service fails to deliver to your expectation, you can cancel your contract within the first 14 days, no dramas.
You can cancel your order anytime before your equipment is installed and activated. Simply call your Brdy customer service team or get in touch via your My Brdy Customer Portal.
Once installed and activated, you have the right to change your mind and request a withdrawal.
Under our 14-day satisfaction guarantee, how the return of your satellite equipment is managed depends on the status of the equipment and the service, this is summarised below;
|
Equipment Paid For |
Customer Not received equipment |
Full Refund |
|
Equipment Uninstalled |
Customer received equipment/ Unopened |
Brdy will arrange collection of equipment/ Full Refund Due |
|
Equipment Uninstalled |
Customer received equipment/ Opened |
Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due |
|
Equipment Installed/Unactivated |
Installed Professionally/DIY |
Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due |
|
Equipment Installed/ Activated <14 Days |
Installed Professionally/DIY |
Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due/ Pro rata refund of data consumption |
|
Equipment Installed/ Activated >14 Days |
Installed Professionally/DIY |
No refund due/ contract in effect |
In any case, you will need to return the Wi-Fi Modem (accompanied by the cables and power supply) within a period of thirty (30) days since the communication of the withdrawal/termination. Failure to do so will result in an invoice. To exercise your right to withdraw, you can submit your request from your My Brdy customer portal.
You can also send a written request to the same address (but please note that in order to allow us to process your request, it must contain the same information as the form, i.e. your full name, installation address, the name of the package, the activation date of your package and, preferably, the reason for your change of mind).
