Brdy for Home

Call us on 01869 222900

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Fast, Stable, Reliable

No digging. Easy to set up.
Fast, dependable broadband.

Price Match Guarantee

Find a better price elsewhere?
We’ll beat it!

Our Guarantees

Our price guarantee

We’re confident we offer the very best value satellite broadband available. If you can get connected to an equivalent service anywhere else for less each month, we’ll beat it, that is our guarantee!

We will beat any equivalent monthly charge for a satellite broadband package. Excluding promotional or introductory prices, and the cost of satellite equipment. Price match is at our sole discretion.

14 day Money back Guarantee 

With our guarantee 14 day money back, you have the reassurance that if our service fails to deliver to your expectation, you can cancel your contract within the first 14 days, no dramas.

You can cancel your order anytime before your equipment is installed and activated. Simply call your Brdy customer service team or get in touch via your My Brdy Customer Portal. 

Once installed and activated, you have the right to change your mind and request a withdrawal.  

Under our 14-day satisfaction guarantee, how the return of your satellite equipment is managed depends on the status of the equipment and the service, this is summarised below;

Equipment Paid For

Customer Not received equipment

Full Refund

Equipment Uninstalled

Customer received equipment/ Unopened

Brdy will arrange collection of equipment/ Full Refund Due

Equipment Uninstalled

Customer received equipment/ Opened

Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due

Equipment Installed/Unactivated

Installed Professionally/DIY

Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due

Equipment Installed/ Activated <14 Days

Installed Professionally/DIY

Equipment repacked in original packaging/ Brdy will arrange collection of equipment/ Full Refund Due/ Pro rata refund of data consumption

Equipment Installed/ Activated >14 Days

Installed Professionally/DIY

No refund due/ contract in effect

In any case, you will need to return the Wi-Fi Modem (accompanied by the cables and power supply) within a period of thirty (30) days since the communication of the withdrawal/termination. Failure to do so will result in an invoice. To exercise your right to withdraw, you can submit your request from your My Brdy customer portal. 

You can also send a written request to the same address (but please note that in order to allow us to process your request, it must contain the same information as the form, i.e. your full name, installation address, the name of the package, the activation date of your package and, preferably, the reason for your change of mind).

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