Case Study: Latobeton A.e.

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Company details:

- Name of the company: LATOBETON A.E.

- Industry: Quarries

- Location: Quarry and ready-mix in Agios Nikolaos, Crete

The challenge:

LATOBETON A.E. were experiencing significant connectivity issues that were severely affecting their operations. They were unable to efficiently issue invoices and delivery orders, and their automation systems were unable to communicate with production computers due to frequent disconnections and slow internet speeds. Remote access for troubleshooting automation issues was impossible, surveillance cameras couldn’t transmit images, and communication between sites and data transfer for inventory control was extremely time-consuming or sometimes impossible Additionally, remote control of the mix design to ensure quality criteria were met for each project was compromised.

The problem:

Fibre infrastructure doesn’t reach the LATOBETON A.E. site, and available speeds barely reached 1-2 Mbps. 4G and 5G coverage was poor due to the site characteristics, such as the location of the antennas and the surrounding mountains. As the company is supporting the construction of the Northern Road Axis in Crete (ΒΟΑΚ), one of the largest projects currently underway in Greece, meeting stringent requirements and criteria was paramount.

The solution:

After exploring all their options, LATOBETON A.E. contacted Brdy to inquire about satellite internet solutions. Their Brdy account manager’s knowledge and approach to the needs of a business in a remote area gave them the confidence to try Starlink Business by Brdy.

Brdy provided LATOBETON A.E. with Starlink Business and recommended one of their local partners for installation. The local partner carried out a site visit to assess their needs. LATOBETON A.E reported that the recommended engineer was very knowledgeable and explained in detail what was required to cover multiple locations, including antennas and ethernet cables routed in the buildings, taking into account the 80 cm thick cement walls that blocked WiFi connectivity.

The Impact:

The main benefit for LATOBETON A.E. was that the required automation could now function properly, and remote troubleshooting by the supporting company was possible. Control over the mix design was restored, which is crucial for ensuring quality criteria and customer satisfaction. Employees were also able to stay in touch with their families throughout the day, despite the poor mobile coverage. Daily operations now run smoothly, without the frustration of long delays in issuing invoices or constant disconnections.

After one month of service, LATOBETON A.E. were pleased that their account manager, Vivi, remained available for any queries and that the performance of Starlink Business exceeded expectations. They have even adopted the same solution at their affiliate business and continue to recommend Brdy to any business suffering from connectivity issues and poor customer service from traditional networks.

“I can finally do my work and have connectivity anywhere within the site, even if it’s just to check my emails while not in my office. Something that simple wasn’t possible before.” – Alexandros, Production Manager

In conclusion, Brdy's Starlink Business solution has transformed LATOBETON A.E.'s operations, ensuring reliable connectivity and efficient communication. Their experience highlights the vital role of innovative satellite internet solutions in overcoming connectivity challenges in remote areas.