{"id":643,"date":"2023-06-21T05:15:51","date_gmt":"2023-06-21T05:15:51","guid":{"rendered":"https:\/\/dev3.huskycrm.co.uk\/?page_id=643"},"modified":"2024-09-25T15:10:12","modified_gmt":"2024-09-25T14:10:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/brdy.com\/ie\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked<\/span> Questions<\/span><\/h2>\t\t\t\t\tYou will find answers to some of the questions we often get from our customers<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Useful info about satellite internet <\/u><\/strong><\/a><\/p>

About satellite broadband equipment<\/u><\/strong><\/a><\/p>

Installing satellite broadband<\/u><\/strong><\/a><\/p>

4G \/ 5G FAQ<\/strong><\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Useful info after you\u2019ve joined Brdy<\/u><\/strong><\/a><\/p>

Making the most of your broadband<\/u><\/strong><\/a><\/p>

Rent your satellite kit<\/a><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Useful info about satellite internet <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Is satellite internet new and experimental? <\/span><\/i><\/span><\/i><\/span><\/div>

This technology is not new, people have been watching satellite TV for decades, but there have been some recent advances to make satellite technology more suitable for connecting you to the internet.\u00a0<\/span>\u00a0<\/span><\/p>

Unlike TV, internet over satellite requires a two-way connection. Users of satellite broadband both send and receive information to and from the satellite. Changes to how the data is packaged and the infrastructure both in space and on the ground, mean that you can now get much faster speeds; up to 100 Mbps over satellite broadband. That\u2019s faster than many wired connections!<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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What is satellite broadband? <\/span><\/i><\/span><\/i><\/span><\/div>

Satellite broadband <\/span>provides<\/span> a way of connecting to the internet without the need for a traditional wired connection. Instead of connecting to the internet via cables that run from an exchange into your house, satellite broadband allows you to connect to the internet using a satellite dish installed on your house<\/span>,<\/span> that transmits and receives information to and from our satellite in space.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I install satellite broadband anywhere, on any building? <\/span><\/i><\/span><\/i><\/span><\/div>

There are a few basic requirements for installing satellite broadband. The system requires a satellite dish to be installed on your house, so it is important your building material can support this dish. For example, we can\u2019t install on wooden structures. If your house is made of anything other than brick, block or concrete, you will need to give our satellite installation specialists a call before signing up to discuss installation options.\u202f<\/span>\u00a0<\/span><\/p>

If your house is rented, you will need written approval from your landlord before signing up. Similarly, you will need approval from the relevant authority to install the dish on a listed building or in a conservation area.<\/span>\u00a0<\/span><\/p>

It\u2019s helpful to consider whether you have or used to have a satellite TV dish on your house. If yes, we can be confident that you can have a Brdy dish on your house and it will be installed in a similar area. So long as you have a view of the southern sky not obstructed by trees, buildings or other objects, you will be able to receive satellite broadband.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Why do I need a view of the southern Sky? <\/span><\/i><\/span><\/i><\/span><\/div>

You need a view of the southern Sky because that is where our satellites are. We use geostationary satellites, meaning they orbit the earth 22,000 miles above the equator and move at the same speed as the earth\u2019s rotation. This means they appear stationary from earth. Because they are along the equator, they are to the south of us here in<\/span> Europe<\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I check in advance if I can get a clear view to the satellite? <\/span><\/i><\/span><\/i><\/span><\/div>

In the business we call this \u2018line of sight\u2019. You need line of sight to the satellite so that the information can be beamed to your satellite dish without interference. Tall buildings, trees and mountains can all cause issues with line of sight. Our satellite specialists will advise on the best location for your dish, but you can also have a look using Viasat tech tools app to zoom in on your house and see where the satellite needs to be pointing. You can then see if there are any buildings or tall trees that will be in the way using your smart phone. This is available in Apple Store or Google Play Store<\/p><\/div>\n\t\t\t\t\t<\/div>

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How fast is satellite broadband? <\/span><\/i><\/span><\/i><\/span><\/div>

We offer <\/span>plans <\/span>of varying speeds, <\/span>you can <\/span>check the specific plans available to you on the <\/span>web site, or through Customer Services. <\/span>The speed will vary according to your location, <\/span>and if you find your chosen plan is not<\/span> delivering a speed to meet your requirements, <\/span>do let us know and we can talk through the options.<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Is there a limit on my data usage? <\/span><\/i><\/span><\/i><\/span><\/div>

All Brdy data plans are unlimited, which means we won\u2019t cut you off after you have used all your \u2018priority data\u2019. However, your average speeds will decline once you have used up your priority data.\u00a0<\/span>\u00a0<\/span><\/p>

This drop in speed can affect what you are able to do online, so it\u2019s important you understand how much data you need each month. We recommend you purchase a package that provides enough priority data for the majority of your needs.<\/span>\u00a0<\/span><\/p>

These are averages, meaning speeds can drop to lower levels depending on how many other users are on the network at the same time as you. Just like other wired internet connections your speed may be slower when lots of other people are using the network at the same time.<\/span>\u00a0<\/span><\/p>

At peak hours speeds can drop down into single figures for a time.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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What is latency? <\/span><\/i><\/span><\/i><\/span><\/div>

Latency affects all types of internet connection. It is the time taken from when you request data to when you receive it. If you are using superfast fibre networks the latency will be so short you won’t notice it. With satellite broadband, latency is longer. This is because the signal has to go up into space and then back down again. \u202f<\/span>\u00a0<\/span><\/p>

What that means is that web pages might take a little longer to load at first, or a streaming service like Netflix might take longer to start. Certain apps on your phone in particular banking apps might seem a little slower starting up. \u202fHowever, this doesn\u2019t mean the internet service is \u2018slow\u2019, it just reflects how the internet is delivered to your home via our satellite in space so once you are browsing or streaming there is no difference.<\/span>\u00a0<\/span><\/p>

The average latency in satellite communications is around 600 milliseconds. You shouldn’t notice this when browsing, streaming video or listening to music. But it is noticeable when you need fast two-way communications. For example, you may well experience a lag when video conferencing on a tool such as Teams or Zoom. This lag will be too great for some types of online games.\u202fFor more information about latency, <\/span>click here<\/a>.\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I use satellite internet for online gaming? <\/span><\/i><\/span><\/i><\/span><\/div>

If you are an avid gamer, especially if you play fast-paced, multiplayer games like Fortnight or Call of Duty, you\u2019ll notice the higher latency. Your<\/span> character might not move when you move the controller and you\u2019ll be beaten by players with lower latency as even if you push the button first, there will be a short lag on your<\/span> side. That’s why we don’t recommend satellite broadband for gaming.\u00a0<\/p><\/div>\n\t\t\t\t\t<\/div>

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I\u2019ve heard about congestion, what is this and how could it affect my service? <\/span><\/i><\/span><\/i><\/span><\/div>

Congestion can occur when lots of people are using the service all at the same time. The word congestion helps us to understand it as the congestion you face on the road is like the congestion you can face getting online. When lots of people try to access the service at the same time, average speeds decline, just like when lots of drivers are trying to drive along the same stretch of road.<\/span>\u00a0<\/span><\/p>

As with other broadband services, average speeds will decline during periods of congestion. Congestion is most likely during peak times. This is 5pm-11pm as well as at weekends and during the school holidays.\u00a0<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Does the weather affect my connection? <\/span><\/i><\/span><\/i><\/span><\/div>

The honest answer is yes, it can have a negative effect on the signal. For that to happen the weather would need to be extreme.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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What download and upload speeds can I expect? <\/span><\/i><\/span><\/i><\/span><\/div>

Nowadays, satellite internet offers download speeds of up to 100 Mbps with our best packages.\u202f<\/span>\u00a0<\/span><\/p>

Brdy offers up to 10 Mbps when uploading. These speeds vary depending on the package you choose. All our packages let you use the Internet for anything you want: online browsing, sending emails, social media, streaming music and videos, etc.<\/span>\u00a0<\/span><\/p>

Speeds may vary and depend on various factors. If a large number of people are using the network, your browsing speed may be affected.\u202f<\/span>\u00a0<\/span><\/p>

If you notice that you need more priority speed Internet every month, you can switch to a higher subscription package by contacting your Brdy customer service team.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Are there any limits on my data usage? <\/span><\/i><\/span><\/i><\/span><\/div>

All our plans come with unlimited<\/span> standard data<\/span>. That means you cannot run out of data. Each plan has a set amount of<\/span> priority<\/span> data<\/span>, <\/span>an<\/span> allowance where your speeds will b<\/span>e maximised against other users on the network<\/span>. To experience the fastest speeds, <\/span>it’s<\/span> important you choose a plan with enough data allowance to cover your needs. Both packages benefit from <\/span>our free night-time data<\/span> so you can schedule major downloads and software updates overnight.\u202f<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I use a VPN with satellite internet? <\/span><\/i><\/span><\/i><\/span><\/div>

Using satellite internet will not stop you connecting to a VPN, but there are some things to check. First, you need to find out if your VPN is an IPSec type of VPN or not. If it is, this may require a static IP address, which can be added as an option, to any of our plans.\u00a0<\/span>\u00a0<\/span><\/p>

You should also note that with certain VPN connections, information is encrypted, and so we can\u2019t apply packet acceleration technology. This is a technology we use to help data efficiently travel the distance between your system and our satellite. If your VPN encrypts information, you might experience performance problems, or the system may not be able to run. If you’re unsure what type of VPN you have or what encryption is used, just give us a call and we can advise on whether the connection might be suitable or not.<\/span>\u00a0<\/span><\/p>

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How long will I be tied in for? <\/span><\/i><\/span><\/i><\/span><\/div>

We are sure that you will be happy with the service, but if not, you have the right to withdraw from the service up to 14 days after your package has been installed and activated under the terms of the Brdy 14 day cooling off period.<\/span>\u00a0<\/span><\/p>

If you have opted for our standard \u201930 day contract\u2019 if you wish to cancel your service at any time you can do this by providing 30 days notice to us.<\/span>\u00a0<\/span><\/p>

If you have chosen a 12 month contract, this means an 11-month commitment, plus pro rata of activation month. After this period, the subscription is renewed monthly, which makes it easy for you to end the contract if your situation changes.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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About satellite broadband equipment <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What equipment do I need to connect to satellite internet? <\/span><\/i><\/span><\/i><\/span><\/div>

We provide all the equipment you need to receive Brdy satellite broadband. \u202fThis includes the satellite dish, the transceiver, the modem and cabling. \u202f<\/span>\u00a0<\/span><\/p>

The satellite dish\u202f<\/span><\/b>\u00a0
In most cases the dish will be positioned on an outside wall of your house. The standard dish is 74 cm in diameter and needs a clear view of the southern sky.\u202f<\/span>\u00a0<\/span><\/p>

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The transceiver \u202f<\/span><\/b>\u00a0
The transceiver faces into the dish to pick up the signal.<\/span>\u00a0<\/span><\/p>

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The modem\u202f<\/span><\/b>\u00a0
The modem is a small electronic box positioned inside the house, the same as with traditional wired broadband. Your devices connect to the internet through the modem.\u00a0<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Is the dish available in different colours?<\/span><\/i><\/span><\/i><\/span><\/div>

No, the dish is available only in grey.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Installing satellite broadband<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Where can the satellite dish be installed? <\/span><\/i><\/span><\/i><\/span><\/div>

Our installers will advise on the best location to install the satellite dish, but if you would like to get an idea of where on your property this might be, you can have a look using this online tool Viasat tech tools app to zoom in on your house and see where the satellite needs to be pointing. You can then see if there are any buildings or tall trees that will be in the way. Alternatively, you can use the Viasat tech tolls app which allows you to view the satellite position using your smart phone. This is available in Apple Store or Google Play Store.<\/span>\u00a0<\/span><\/p>

It’s important that the Brdy equipment has a clear line of sight to the satellite, all this means, is that there should be no tall trees or other buildings between the dish and the sky. If you are unsure about the installation, don’t hesitate to get in touch with our customer service team who can walk you through the process to get connected.\u202f<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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How is the equipment installed? <\/span><\/i><\/span><\/i><\/span><\/div>

Brdy will supply full instructions to complete to help you complete the self-installation of the system. If you would like to have the system professionally installed, then this must be arranged and paid for by the customer. Brdy may be able to put you in contact with a company that can assist with this, please speak to the customer service team for more information.<\/span>\u00a0<\/span><\/p>

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Can I use satellite internet for my camper van or take it with me to my summer house? <\/span><\/i><\/span><\/i><\/span><\/div>

The Brdy equipment needs to be installed in a fixed location and pointed towards our satellite in space. This means it cannot be moved. The dish does not automatically orient itself towards the satellite in space and it is not designed to provide satellite communications on the move. You also can’t use it outside of the country for which it was purchased.<\/span>\u00a0<\/span><\/p>

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How long will it take to get installed? <\/span><\/i><\/span><\/i><\/span><\/div>

The Brdy equipment will be sent out to you once you have paid for the equipment and signed your service contract, as soon as your equipment arrives you can arrange this, and you can get online immediately the installation is complete.<\/span>\u00a0<\/span><\/p>

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Does the kit include everything needed for installation?<\/span><\/i><\/span><\/i><\/span><\/div>
The kit contains all the parts required to build the system, but you will need some additional tools to assemble it. Please be assured that our professional installers will always have these to hand when they arrive to complete your installation.\nFor antenna installation:\n– 11mm and 13mm wrenches\n– 3mm L-key\n– Phillips screwdriver\nCables and connectors:\n– Cable cutter\n– Cable stripper\nTerminal connection and antenna pointing\n– Smartphone\n– A compass\n– Laptop computer\n– Spirit level\n– M8 bolts\n– Electric drill<\/div>\n\t\t\t\t\t<\/div>
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Can I order professional Installation and what will be the costs?<\/span><\/i><\/span><\/i><\/span><\/div>
To get an accurate quote, we recommend reaching out to our sales team directly. They’ll be able to discuss your specific needs and provide you with a detailed breakdown of the costs involved. \nTypically, the installation cost can vary depending on factors such as the type of service you\u2019re having installed, and any additional equipment or labour needed. Rest assured, we aim to be transparent about any additional costs that may arise during the installation process, and we’ll always communicate these with you before proceeding.<\/div>\n\t\t\t\t\t<\/div>
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Do I have to apply for authorisation to be able to install the dish?<\/span><\/i><\/span><\/i><\/span><\/div>
It is advisable to obtain the necessary permission before installing a satellite dish, especially if you live in a rented, shared or listed property. This may involve obtaining permission from your landlord, property management company, homeowners’ association or the relevant property regulatory authority in your area. This will ensure that the installation process complies with any legal or contractual requirements and will help to avoid any potential problems or disputes down the line. This is the customer’s responsibility and not Brdy’s.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Useful info after you\u2019ve joined Brdy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I change to a different package? <\/span><\/i><\/span><\/i><\/span><\/div>

If you want to upgrade your package, you can!\u202fJust contact your Brdy customer service team and an adviser will be happy to help you and inform you of any conditions associated with these changes.<\/span>\u00a0<\/span><\/p>

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How can I change my mind after signing up for a Brdy package? <\/span><\/i><\/span><\/i><\/span><\/div>

You can cancel your order anytime before your equipment is installed and activated.
Simply call your Brdy customer service team or get in touch via your My Brdy Customer Portal.\u202f<\/span>\u00a0<\/span><\/p>


Once installed and activated, you have the right to change your mind and request a withdrawal. \u202f<\/span>\u00a0<\/span><\/p>


Under our 14-day satisfaction guarantee, how the return of your satellite equipment is managed depends on the status of the equipment and the service, this is summarised below;<\/span> \u00a0<\/span><\/p>

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Equipment Paid For<\/p><\/td>

Customer Not received equipment<\/p><\/td>

Full Refund<\/p><\/td><\/tr>

Equipment Uninstalled<\/p><\/td>

Customer received equipment\/ Unopened<\/p><\/td>

Brdy will arrange collection of equipment\/ Full Refund Due<\/p><\/td><\/tr>

Equipment Uninstalled<\/p><\/td>

Customer received equipment\/ Opened<\/p><\/td>

Equipment repacked in original packaging\/ Brdy will arrange collection of equipment\/ Full Refund Due<\/p><\/td><\/tr>

Equipment Installed\/Unactivated<\/p><\/td>

Installed Professionally\/DIY<\/p><\/td>

Equipment repacked in original packaging\/ Brdy will arrange collection of equipment\/ Full Refund Due<\/p><\/td><\/tr>

Equipment Installed\/ Activated <14 Days<\/p><\/td>

Installed Professionally\/DIY<\/p><\/td>

Equipment repacked in original packaging\/ Brdy will arrange collection of equipment\/ Full Refund Due\/ Pro rata refund of data consumption<\/p><\/td><\/tr>

Equipment Installed\/ Activated >14 Days<\/p><\/td>

Installed Professionally\/DIY<\/p><\/td>

No refund due\/ contract in effect<\/p><\/td><\/tr><\/tbody><\/table>

In any case, you will need to return the Wi-Fi\u202fModem (accompanied by the cables and power supply) within a period of thirty (30) days since the communication of the withdrawal\/termination. Failure to do so will result in an invoice. To exercise your right to withdraw, you can submit your request from your My Brdy customer portal.\u202f<\/span>\u00a0<\/span><\/p>

You can also send a written request to the same address (but please note that in order to allow us to process your request, it must contain the same information as the form, i.e. your full name, installation address, the name of the package, the activation date of your package and, preferably, the reason for your change of mind).<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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How do I buy or add an option to my subscription? <\/span><\/i><\/span><\/i><\/span><\/div>

It’s<\/span> easy to add <\/span>an option<\/span> to your subscription! Contact your <\/span>Brdy <\/span>customer service team.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Which options do Brdy offer? <\/span><\/i><\/span><\/i><\/span><\/div>

The offers available from Brdy are listed on the Brdy website once you select a package. New customers can purchase an option at the same time as subscribing to a package. Existing customers can add options to their subscriptions by calling the Brdy customer service team.\u00a0<\/span>\u00a0<\/span><\/p>

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When will my option be activated? <\/span><\/i><\/span><\/i><\/span><\/div>

If the <\/span>option<\/span> is <\/span>purchased<\/span> with an internet package, it will be activated at the same time as the internet package. If the <\/span>option<\/span> is <\/span>purchased<\/span> at a later date<\/span>, it will be activated <\/span>immediately<\/span> (or just a few minutes) after purchase.\u202f<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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What are the terms and conditions when purchasing a Brdy product? <\/span><\/i><\/span><\/i><\/span><\/div>

View the Contractual Conditions <\/span>published<\/span> on the <\/span>Brdy<\/span> website. If you sign up to a <\/span>Brdy<\/span> package you will<\/span> also<\/span> receive a copy of the Contractual Conditions attached to the Contract<\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I refer my friends and family? If so, how? <\/span><\/i><\/span><\/i><\/span><\/div>
Yes, absolutely.\nAfter successfully signing up and accessing the Customer Portal, you’ll unlock your own personalised Refer A Friend Code. Share this unique code with friends and family, and each time someone you refer signs up, both you and your referred friend or family member will enjoy an entire month of your selected subscription package for Free!<\/div>\n\t\t\t\t\t<\/div>
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Can I buy additional data if needed?<\/span><\/i><\/span><\/i><\/span><\/div>
Absolutely! We understand that internet needs can vary, especially with guests or during times of increased usage. With our KVHTS packages, you have the option to purchase additional data add-ons as needed. These add-ons can be easily selected and managed through your customer portal, providing you with the flexibility to adjust your data allowance according to your requirements. So whether you have friends and family over or just need extra data for a particular month, we’ve got you covered!<\/div>\n\t\t\t\t\t<\/div>
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How can I monitor my data usage? <\/span><\/i><\/span><\/i><\/span><\/div>

Customers of <\/span>Brdy <\/span>can <\/span>monitor<\/span> their data usage in the My<\/span> Brdy<\/span> customer portal.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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I\u2019ve just signed up, what happens next? <\/span><\/i><\/span><\/i><\/span><\/div>

Congratulations! It won\u2019t be long until you will be enjoying your Brdy satellite broadband. There are 3 key steps to getting connected now. \u202f<\/span>\u00a0<\/span><\/p>

  1. Sign your digital contract<\/span>
    Within two days of signing up, you\u2019ll receive an email from Brdy with your digital contract. Simply digitally sign this [and fill in your monthly payment details]. Signing you contract will allow us to dispatch your equipment. \u202f<\/span><\/li><\/ol>

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    1. Receive your equipment<\/span>
      Once you have done step 1, we’ll send you an email with a link from our courier, UPS. This will confirm the delivery date for your equipment.\u202f<\/span><\/li><\/ol>

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      1. Get installed<\/span>
        Once your equipment has been delivered, if you have opted for Brdy to install the equipment, one of our engineers will get in touch to arrange a convenient installation date.\u00a0<\/span><\/li><\/ol><\/div>\n\t\t\t\t\t<\/div>
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        Can I access satellite broadband outside elsewhere with Brdy? <\/span><\/i><\/span><\/i><\/span><\/div>

        Yes, we <\/span>provide<\/span> satellite internet access across a wide range of countries around the world. Please contact us to see if we can get you connected in your location.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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        How can I access the \u2018My Brdy\u2019 Customer Portal? <\/span><\/i><\/span><\/i><\/span><\/div>

        Your My <\/span>Brdy<\/span> Customer Portal is accessed by visiting<\/span><\/span>\u00a0https:\/\/<\/a><\/span>customers.brdy<\/span>service.com<\/span><\/a><\/span>\u00a0and clicking on \u2018Sign in<\/span>\u2019.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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        How do I log in to My Brdy Customer Portal? <\/span><\/i><\/span><\/i><\/span><\/div>

        First visit<\/span>; go here <\/a><\/span><\/span>\u202fand click on \u2018Sign in<\/span>\u2019.<\/span> Here you will be asked to fill in your email address and password. The email address will be the same as you used when you first signed up to your <\/span>Brdy<\/span> service. If you <\/span>aren\u2019t<\/span> sure which email you used, have a look through your inbox until you find your <\/span>Brdy <\/span>confirmation emails. This will be the email address to use.<\/span> Fill in your password and click on \u2018Sign in<\/span>\u2019.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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        What happens if I forget my login details? <\/span><\/i><\/span><\/i><\/span><\/div>

        f you have forgotten your password, visit https:\/\/customers.brdyservice.com<\/a> \u202fand click on \u2018Reset My Password\u2019. You will be prompted to fill in your email address and will receive an email to this address with a code, which will allow you to verify your email. Follow the onscreen instructions to set up your new password and login.<\/span>\u00a0<\/span><\/p>

        If you no longer have access to the email address you first signed up with, you will need to get in touch with Customer Services, how you can contact Customer Services is detailed in the \u2018Contact Us\u2019 page of this website.<\/a><\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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        How do I raise a case with Customer Services? <\/span><\/i><\/span><\/i><\/span><\/div>

        Raising a case with Brdy Customer Services is simple. First, log in to your My Brdy Customer Portal. Then, navigate to the Assistance section.<\/span>\u00a0<\/span><\/p>

        Once in the Assistance section, please check out our self-help tips as these may cover the issue you are experiencing. If you have read the most relevant of the frequently asked questions and still need assistance, click on No in response to the question \u2018Did this solve your issue\u2019<\/span>\u00a0<\/span><\/p>

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        When will my priority data be reset?<\/span><\/i><\/span><\/i><\/span><\/div>
        Customers can check when their priority data is due to reset by visiting their [Customer Portal]<\/a>.<\/div>\n\t\t\t\t\t<\/div>
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        Is there a TV multifeed available for parallel TV reception?<\/span><\/i><\/span><\/i><\/span><\/div>
        Yes, currently in development! We’re working on introducing a TV multifeed option for parallel TV reception. Stay tuned for updates on its availability.<\/div>\n\t\t\t\t\t<\/div>
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        Where can I check the status of my signal and priority data consumption?<\/span><\/i><\/span><\/i><\/span><\/div>

        Customers can check their signal strength in the [Customer Portal<\/a>].<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Making the most of your broadband<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        How can I protect myself from online threats? <\/span><\/i><\/span><\/i><\/span><\/div>

        The Internet is a tool that is open to the entire world, and it can serve as a vehicle for <\/span>many different kinds of<\/span> threats to your IT equipment, the security of your personal data and your private life. We recommend that our customers find out about potential threats and obtain protection (anti-virus software, etc.).<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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        How do I manage parental control? <\/span><\/i><\/span><\/i><\/span><\/div>

        Internet access <\/span>opens up<\/span> the world and <\/span>provides<\/span> many opportunities. However, children may access information that could be offensive, and they could <\/span>come into contact with<\/span> people with malicious intent. We recommend that our customers find out about these threats and use a parental control tool to protect their children from potential danger. To <\/span>assist<\/span> you with this we have listed some of these tools <\/span>here.<\/span><\/a><\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Rent your satellite kit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        What is the Brdy Kit Rental option?<\/span><\/i><\/span><\/i><\/span><\/div>

        The Brdy Kit Rental option allows you to rent the necessary equipment for our satellite broadband service instead of purchasing it outright. This can help reduce the upfront cost and make it easier to get started with our service.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What equipment is included in the rental kit?<\/span><\/i><\/span><\/i><\/span><\/div>

        The kit rental includes the outdoor unit (ODU) and indoor unit (IDU) necessary for satellite broadband service.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How much does it cost to rent the kit?<\/span><\/i><\/span><\/i><\/span><\/div>

        You can rent the kit for as little as \u00a35\/\u20ac5 per month. This fee will be added to your monthly subscription cost for the broadband service.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What\u2019s the advantage of renting the satellite kit over buying it outright?<\/span><\/i><\/span><\/i><\/span><\/div>

        Customers who do not wish to, or cannot, subscribe to our Brdy packages due to the upfront cost, can reduce the initial kit cost and spread the amount over 24 months.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        Who owns the satellite kit whilst I\u2019m renting it?<\/span><\/i><\/span><\/i><\/span><\/div>

        Rental equipment remains Brdy’s property in perpetuity.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        Can I install the rental kit myself?<\/span><\/i><\/span><\/i><\/span><\/div>

        For optimal performance and to ensure the best possible connection, we recommend professional installation by our certified technicians. However, a self-installation guide is available for those who prefer to set it up themselves.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How long does it take to receive and install the rental kit?<\/span><\/i><\/span><\/i><\/span><\/div>

        After placing your order, you can expect to receive the rental kit within 5 business days. Installation typically takes 2 hours, depending on your location and specific setup requirements.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What if I have trouble setting up the equipment?<\/span><\/i><\/span><\/i><\/span><\/div>

        If you encounter any issues during setup, our customer support team is available to assist you. You can reach us via phone, email, or facebook inbox.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What should I do if the installation is not possible at my address?<\/span><\/i><\/span><\/i><\/span><\/div>

        If installation is not possible, we will terminate the contract and refund any monies paid for the canceled services and the cost of the equipment upon its safe return.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What should I do if I experience a defect in the equipment?<\/span><\/i><\/span><\/i><\/span><\/div>

        During the warranty period, we will repair or replace defective equipment due to electronic defects not caused by user fault. After the warranty period, you will be responsible for maintenance.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What is the warranty period for the equipment?<\/span><\/i><\/span><\/i><\/span><\/div>

        For consumers, the warranty period is 24 months starting from the date of delivery. For companies, it is 3 months from the date of delivery. For rental equipment, the warranty period lasts for the duration of the rental term.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What does the warranty cover?<\/span><\/i><\/span><\/i><\/span><\/div>

        During the warranty period, we undertake to repair or replace (with new or reconditioned equipment or parts) faulty equipment if the failure is due to an electronic fault inherent in the equipment, provided that the fault has not been caused by you or a user, or by a person, other object or animal. You may also be covered by the manufacturer’s warranty if it is included in the box.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        Who is responsible for maintenance after the warranty period?<\/span><\/i><\/span><\/i><\/span><\/div>

        After the Warranty Period, you will be responsible for the maintenance of the equipment.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How long is the rental contract?<\/span><\/i><\/span><\/i><\/span><\/div>

        The term of the Contract will be as set out in the Contract Document but, if not so stated, will be for an indefinite period which will in any event be at least 1 month from the Activation Date.<\/p>

        The Contract will remain in force for the Minimum Term and will continue for an indefinite period after the Minimum Term unless and until either you or we terminate the Contract in accordance with these Terms.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What happens if I need to cancel my service during the rental term?<\/span><\/i><\/span><\/i><\/span><\/div>

        If you cancel during the rental term, you must return the ODU and IDU in working condition at your own cost and pay any outstanding rental fees for the remaining term. If you fail to return the equipment, you will be invoiced for the depreciated cost of the equipment.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How are the rental charges billed?<\/span><\/i><\/span><\/i><\/span><\/div>

        Rental charges are billed monthly and must be paid within 7 days of the billing date.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        What if I miss a payment?<\/span><\/i><\/span><\/i><\/span><\/div>

        If you miss a payment, interest will be charged, and your services may be temporarily suspended. If payments remain unpaid for 60 days, your contract may be terminated, and all outstanding charges will be due.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        4G \/ 5G FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        How does 4g home broadband work?<\/span><\/i><\/span><\/i><\/span><\/div>
        4G broadband uses cellular technology to deliver wireless internet to devices like smartphones, tablets, and computers. To use 4G broadband, you need a 4G-enabled device, like a smartphone or a 4G router. The device connects to the nearest 4G cell tower to access the internet.\n\n4G networks use radio waves to send data between the device and the cell tower. The data then travels over the internet through network infrastructure, including data centres and routers.\n\nOverall, 4G broadband provides a convenient, flexible way to access the internet, especially useful for portable or temporary needs or in areas with limited fixed-line broadband.<\/div>\n\t\t\t\t\t<\/div>
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        How fast is 4g broadband?<\/span><\/i><\/span><\/i><\/span><\/div>
        The speed of 4G broadband can vary depending on a number of factors such as signal strength, network congestion, and the capability of the device being used. In general, 4G broadband can provide download speeds of up to 150Mbps<\/div>\n\t\t\t\t\t<\/div>
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        Do Broadband Shack offer 4G national broadband?<\/span><\/i><\/span><\/i><\/span><\/div>
        Yes! Broadband Shack offer Superfast 4G National Broadband throughout the United Kingdom for all rural and business customers struggling to connect.<\/div>\n\t\t\t\t\t<\/div>
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        What 4G Broadband Speeds can I expect in a Rural Location?<\/span><\/i><\/span><\/i><\/span><\/div>
        4G broadband speeds in rural areas can vary based on signal strength, the number of users, and distance from the network tower. Typically, rural areas have slower speeds than urban areas due to less coverage and infrastructure. However, your exact location and provider choice can still yield good speeds. \n\nOn average, expect download speeds between 10Mbps and 30Mbps, and upload speeds between 2Mbps and 10Mbps. These speeds can differ, so it’s essential to research and check reviews for providers in your specific area.<\/div>\n\t\t\t\t\t<\/div>
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        Do I need a 4G home Broadband Router?<\/span><\/i><\/span><\/i><\/span><\/div>
        Yes, you need a 4G home broadband router to access the internet through a 4G network. This router connects to the mobile network using a SIM card and shares the internet with your devices via Wi-Fi or Ethernet.\n\nA 4G home broadband router is made specifically for 4G networks, unlike fixed-line broadband connections. It has a slot for a SIM card from your provider, which allows it to connect to the 4G network and give internet access to your devices.\n\nMake sure the router you choose is compatible with the 4G network in your area, as not all routers work with all networks. Some providers also offer their own routers with specific features, so check with your provider for recommendations.<\/div>\n\t\t\t\t\t<\/div>
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        What\u2019s the difference between Broadband and 5G?<\/span><\/i><\/span><\/i><\/span><\/div>

        The main difference between broadband and 4G is how they deliver internet connectivity:<\/p>

        – Broadband typically refers to fixed-line connections that use cables (like fibre optic, coaxial, or copper) to provide internet to homes and businesses.
        – 4G uses cellular towers to deliver wireless internet to devices like smartphones, tablets, and computers.<\/p>

        Fixed-line broadband usually offers higher speeds and more stable connections than 4G, especially during peak times or in areas with poor cellular coverage. This is because it is designed for fixed locations with robust infrastructure.<\/p>

        However, 4G allows for mobility, letting users access the internet anywhere with network coverage. It can be a good option for people in areas with limited broadband access or those needing temporary internet, like travellers or remote workers. With the development of 5G, 4G networks are becoming faster and more reliable, making them a possible alternative to fixed-line broadband.<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How fast is 4g broadband?<\/span><\/i><\/span><\/i><\/span><\/div>
        4G broadband can provide download speeds up to 150Mbps and upload speeds up to 50Mbps, but actual speeds may vary. Factors affecting speeds include signal strength, network congestion, and your device type.\n\n4G is faster than 3G and is optimized for high-speed data transfer, making it great for activities like video streaming, online gaming, and large file downloads.\n\nHowever, actual speeds can be lower during network congestion or in areas with weak signals. Providers may also offer different speed tiers or data limits, so check the details of the plan you choose.<\/div>\n\t\t\t\t\t<\/div>
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        How effective is 4G?<\/span><\/i><\/span><\/i><\/span><\/div>

        4G broadband can be a good option for people who require fast, reliable internet connectivity but are unable to access fixed-line broadband. It offers several advantages over traditional broadband, such as portability, flexibility, and ease of installation.
        Here are some of the benefits of 4G broadband:<\/p>

        1. Speed: 4G broadband can deliver download speeds of up to 150Mbps and upload speeds of up to 50Mbps, which is faster than many fixed-line broadband connections.<\/p>

        2. Flexibility: 4G broadband can be accessed from anywhere with network coverage, making it a convenient option for people who travel frequently or who live in areas with limited broadband access.<\/p>

        3. Easy Installation: 4G broadband is easy to install, with no need for a technician to visit your home or business. All you need is a 4G router, a SIM card, and a power source.<\/p>

        4. No Phone Line Required: Unlike traditional broadband, which requires a phone line, 4G broadband operates on a wireless network, eliminating the need for a phone line.<\/p>

        5. Cost: 4G broadband can be a cost-effective solution for people who do not require high data usage or who do not want to be tied into a long-term contract.<\/p>

        Overall, 4G broadband can offer a reliable and convenient way to access the internet, particularly for people who live in rural areas or who are unable to access fixed-line broadband.”<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How fast is 5G home broadband?<\/span><\/i><\/span><\/i><\/span><\/div>
        With 5G Internet Speeds, users can experience seamless streaming, faster downloads, and quicker access to cloud-based applications and services, empowering them to work, learn, and connect like never before.<\/div>\n\t\t\t\t\t<\/div>
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        How fast is 5G broadband?<\/span><\/i><\/span><\/i><\/span><\/div>
        5G Internet can deliver download and upload speeds of up to 20 Gbps and 10 Gbps, respectively, making it significantly faster than traditional broadband technologies.<\/div>\n\t\t\t\t\t<\/div>
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        What is 5G Internet?<\/span><\/i><\/span><\/i><\/span><\/div>
        5G internet uses a mix of high and low-frequency bands to provide high-speed, wireless data transmission between devices and cell towers. It offers fast, reliable internet without needing wired connections and supports advanced applications like self-driving cars, smart cities, and virtual reality.<\/div>\n\t\t\t\t\t<\/div>
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        Steps for Installing a 5G Mobile Network<\/span><\/i><\/span><\/i><\/span><\/div>

        Site Selection: Choose locations for 5G base stations that have many potential users and are easy to maintain.<\/p>

        Network Planning: Plan the network to optimise 5G coverage. This involves considering the terrain, existing infrastructure, and backhaul connectivity.<\/p>

        Equipment Installation: Install 5G base stations and antennas. These use millimetre-wave frequencies to transmit and receive data.<\/p>

        Connection to Core Network: Connect the 5G base stations to the core network using fibre optic cables for high-speed data transfer.<\/p>

        Device Installation: Set up 5G-enabled devices like smartphones and routers to access the network.<\/p>

        Overall, installing a 5G network involves careful planning, specialised equipment, and a strong infrastructure to provide fast and reliable internet connectivity.”<\/p><\/div>\n\t\t\t\t\t<\/div>

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        How We Install 5G at Your Property<\/span><\/i><\/span><\/i><\/span><\/div>
        To set up 5G at your location, we install a small antenna on the exterior of your property. This antenna connects to your new 5G wireless router, bringing in the signal from outside. Even if your mobile phone can’t get 5G, you’ll still have a fast internet connection.<\/div>\n\t\t\t\t\t<\/div>
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        How long will it take your engineer to compete the 5G installation?<\/span><\/i><\/span><\/i><\/span><\/div>
        Standard installations normally are completed within 1-2 hours by our engineers.<\/div>\n\t\t\t\t\t<\/div>
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        Will there be a need to fit anything on the outside of my property?<\/span><\/i><\/span><\/i><\/span><\/div>
        Yes, if you are having an external antenna fitted we will need to fit this to a outside wall. Normally using a small bracket which needs 4 fixing wholes to hold the bracket.<\/div>\n\t\t\t\t\t<\/div>
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        Will you need to drill a hole through my wall?<\/span><\/i><\/span><\/i><\/span><\/div>
        Yes, again if you are having an external antenna fitted we would need to drill a hole through your wall to bring the cable down from the antenna inside your property to connect to the 4G wireless router. Our friendly engineer will explain this to you on the day and will also make sure that when he leaves everything is made water tight.<\/div>\n\t\t\t\t\t<\/div>
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        Do I have to have an external antenna fitted to have your service?<\/span><\/i><\/span><\/i><\/span><\/div>
        No, in some cases we are able to send you our plug and play 4G router and away you go, online within 48 hours of ordering. Please check with us before placing this type of order as we need to qualify that you are in the correct service area for this.<\/div>\n\t\t\t\t\t<\/div>
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        What happens if the engineer cannot get a service for me?<\/span><\/i><\/span><\/i><\/span><\/div>
        If in the event we are not able to get a service for you over 10Mbps download we would not install the service for you. At this point the engineer will talk you through and we will then provide you a full refund. (if we are able to get a speed above 10Mbps and you do not want the system for any reason charges will apply).<\/div>\n\t\t\t\t\t<\/div>
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        I can\u2019t get 5G on my phone so I guess I cannot benefit from your service?<\/span><\/i><\/span><\/i><\/span><\/div>
        This is NOT the case. As we have mentioned above, we are able to provide a fast broadband service to areas where your mobile phone cannot reach. If you are concerned about this we can complete a full survey for you to show you what you are able to achieve.<\/div>\n\t\t\t\t\t<\/div>
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        Will my new 5G router provide we Wi-Fi coverage for the whole of my property?<\/span><\/i><\/span><\/i><\/span><\/div>
        For some properties this may well be the case but if you do live in a larger property or if you know that the structure of you property is more dense than normal than please advise our sales agent so they can advise you on our different range of products to make sure that you can receive a fantastic Wi-Fi signal around the whole of your property.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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