{"id":4993,"date":"2023-07-11T15:10:10","date_gmt":"2023-07-11T14:10:10","guid":{"rendered":"https:\/\/brdy.com\/hu\/panaszkezelesi-eljaras\/"},"modified":"2024-06-13T18:39:20","modified_gmt":"2024-06-13T17:39:20","slug":"panaszkezelesi-eljaras","status":"publish","type":"page","link":"https:\/\/brdy.com\/hu\/panaszkezelesi-eljaras\/","title":{"rendered":"Panaszkezel\u00e9si elj\u00e1r\u00e1s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4993\" class=\"elementor elementor-4993 elementor-2911\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2709fba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2709fba\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06f2a20\" data-id=\"06f2a20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e1302e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e1302e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-60d81eb\" data-id=\"60d81eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ca2e82 eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"9ca2e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">PANASZKEZEL\u00c9S<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0c362 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dd0c362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275afc2 elementor-widget elementor-widget-text-editor\" data-id=\"275afc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ha \u00d6n szerint hib\u00e1t k\u00f6vett\u00fcnk el, \u00e9s panaszt szeretne tenni, sz\u00e1m\u00edthat arra, hogy panasz\u00e1t komolyan vessz\u00fck. Ez a dokumentum azt ismerteti, milyen int\u00e9zked\u00e9seket tesz\u00fcnk az \u00fcgy rendez\u00e9se \u00e9rdek\u00e9ben.<br \/>Panasz\u00e1t telefonon, e-mailben, internetes \u0171rlapon vagy lev\u00e9lben is beny\u00fajthatja az al\u00e1bbi el\u00e9rhet\u0151s\u00e9geken.<\/p><h2>1. l\u00e9p\u00e9s<\/h2><p>Forduljon panasz\u00e1val az \u00fcgyf\u00e9lszolg\u00e1lathoz. Ezt megteheti telefonon, e-mailben vagy lev\u00e9lben, illetve a kapcsolatfelv\u00e9teli oldalunkon tal\u00e1lhat\u00f3 internetes \u0171rlapon kereszt\u00fcl is.<br \/>Munkat\u00e1rsunk bek\u00e9ri a panasz\u00e1val \u00e9s a megold\u00e1ssal kapcsolatos relev\u00e1ns inform\u00e1ci\u00f3kat.<br \/>Az \u00fcgyf\u00e9lszolg\u00e1lat c\u00e9lja, hogy a probl\u00e9m\u00e1t k\u00f6zvetlen\u00fcl \u00d6nnel egy\u00fcttm\u0171k\u00f6dve oldj\u00e1k meg, lehet\u0151leg m\u00e1r az els\u0151 telefonh\u00edv\u00e1s sor\u00e1n, vagy e-mailben beny\u00fajtott panasz eset\u00e9n 5 napon bel\u00fcl. Ha nem tudj\u00e1k elh\u00e1r\u00edtani a probl\u00e9m\u00e1t, akkor a panaszt bels\u0151leg a csoport vezet\u0151j\u00e9nek tov\u00e1bb\u00edtj\u00e1k tov\u00e1bbi int\u00e9zked\u00e9s c\u00e9lj\u00e1b\u00f3l.<\/p><h2>2. l\u00e9p\u00e9s<\/h2><p>Ha a csapat vezet\u0151je \u00e9ppen nem \u00e9rhet\u0151 el, akkor 3 munkanapon bel\u00fcl megpr\u00f3b\u00e1lj\u00e1k felvenni \u00d6nnel a kapcsolatot, hogy megold\u00e1st tal\u00e1ljanak a probl\u00e9m\u00e1ra. Ha telefonon nem \u00e9rik el \u00d6nt, \u00edr\u00e1sban veszik fel a kapcsolatot, felv\u00e1zolva meg\u00e1llap\u00edt\u00e1saikat \u00e9s azt, hogy mit tehetnek a probl\u00e9ma megold\u00e1sa \u00e9rdek\u00e9ben.<\/p><h2>3. l\u00e9p\u00e9s<\/h2><p>Azokban a ritka esetekben, amikor a felterjeszt\u00e9st k\u00f6vet\u0151en sem siker\u00fcl megold\u00e1st tal\u00e1lni, lehet\u0151s\u00e9ge van arra, hogy panasz\u00e1t a r\u00e9szlegvezet\u0151h\u00f6z tov\u00e1bb\u00edtsa fel\u00fclvizsg\u00e1lat c\u00e9lj\u00e1b\u00f3l. A r\u00e9szlegvezet\u0151 10 munkanapon bel\u00fcl megk\u00fcldi a v\u00e9gleges \u00edr\u00e1sbeli v\u00e1laszt, valamint az esetleges \u00faj int\u00e9zked\u00e9si javaslatokat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PANASZKEZEL\u00c9S Ha \u00d6n szerint hib\u00e1t k\u00f6vett\u00fcnk el, \u00e9s panaszt szeretne tenni, sz\u00e1m\u00edthat arra, hogy panasz\u00e1t komolyan vessz\u00fck. Ez a dokumentum azt ismerteti, milyen int\u00e9zked\u00e9seket tesz\u00fcnk az \u00fcgy rendez\u00e9se \u00e9rdek\u00e9ben.Panasz\u00e1t telefonon, e-mailben, internetes \u0171rlapon vagy lev\u00e9lben is beny\u00fajthatja az al\u00e1bbi el\u00e9rhet\u0151s\u00e9geken. 1. l\u00e9p\u00e9s Forduljon panasz\u00e1val az \u00fcgyf\u00e9lszolg\u00e1lathoz. Ezt megteheti telefonon, e-mailben vagy lev\u00e9lben, illetve a kapcsolatfelv\u00e9teli [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4993","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/pages\/4993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/comments?post=4993"}],"version-history":[{"count":4,"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/pages\/4993\/revisions"}],"predecessor-version":[{"id":4997,"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/pages\/4993\/revisions\/4997"}],"wp:attachment":[{"href":"https:\/\/brdy.com\/hu\/wp-json\/wp\/v2\/media?parent=4993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}